Store Policy
MALA UK Store Policy
1. General Information
Thank you for shopping with MALA UK! We are committed to providing high-quality products and excellent customer service. By shopping with us, you agree to the terms and conditions outlined in this store policy. Please take a moment to review them.
2. Orders
All orders are processed promptly. Once your order is placed, you will receive an order confirmation email. Please ensure your delivery address and contact details are correct before submitting your order. To find out the tracking number please email malaclothinguk@outlook.com.
3. Payment
We accept a variety of secure payment methods, including credit and debit cards, PayPal, and other payment systems that may be offered at checkout. Payment will be processed when your order is confirmed.
4. Shipping & Delivery
-
We offer standard and express shipping options for all orders. Shipping fees will be calculated at checkout based on your location and selected shipping method.
-
Processing time for orders is typically 1–2 business days. Delivery times may vary based on your location. Please allow additional time during peak periods or holidays.
-
All international orders are subject to customs duties and taxes, which are the responsibility of the customer. Please email malaclothinguk@outlook.com if interested in international purchases.
5. Returns & Exchanges
-
We want you to be completely satisfied with your purchase. If you are not satisfied and find a fault we offer returns and exchanges within 14 days from the date of receipt.
-
To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them.
-
Sale or discounted items are final sale and are not eligible for returns or exchanges.
-
Please email us at malaclothinguk@outlook.com for return and exchange support.
6. Refunds
-
Refunds will be processed once the returned item has been inspected and approved.
-
Refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to appear in your account.
7. Customer Service
If you have any questions or concerns regarding your order or our products, please do not hesitate to contact our customer service team at malaclothinguk@outlook.com or 07476956390. We aim to respond within 48 hours.
8. Privacy & Security
Your privacy and security are important to us. All personal information collected during the ordering process is kept confidential and will not be shared with third parties, except for shipping and payment purposes.
9. Changes to Policy
MALA UK reserves the right to update or modify this policy at any time without prior notice. Any changes will be reflected on this page, and the revised policy will apply to all new and existing orders.